Refund policy

Return and Refund Policy

Because our products are created especially for each order, we do not accept general returns or exchanges. Please review product descriptions, color selections, and sizing information carefully before placing your order.

Damaged, Defective, Misprinted, or Incorrect Items

If your order arrives damaged, defective, misprinted, or different from what you ordered, contact us at support@questionablegoods.com within 30 days after delivery.

Please include:

Your order number
A description of the problem
Clear photographs showing the affected item and the issue
A photograph of the package and shipping label when relevant

Once the claim is approved, we will provide a replacement at no additional cost or issue a refund to your original payment method. You normally will not need to return the affected item.

If we require a return because of a damaged, defective, misprinted, or incorrect item, we will provide return instructions and pay the authorized return-shipping cost.

Lost Orders

If tracking has not shown delivery and more than five business days have passed since the estimated delivery date, contact us at support@questionablegoods.com.

Claims for packages lost in transit must be submitted within 30 days after the estimated delivery date. If the carrier marks an order as delivered but you cannot locate it, please check with household members, neighbors, and the carrier before contacting us.

Wrong Size, Wrong Color, or Change of Mind

We do not accept returns, exchanges, or refund requests when:

The customer ordered the wrong size, color, or product
The item fits differently than expected but matches the published sizing information
The customer changes their mind or no longer wants the item
The customer prefers a different design or color after receiving the order

Each product is made specifically for the order, and we cannot restock returned merchandise. A mislabeled item or an item that does not match the size ordered is considered an incorrect or defective item and is covered by the section above.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address. Orders returned or undeliverable because of an incorrect address, incomplete address, or failure to claim the package are not eligible for a refund.

If reshipment is possible, the customer is responsible for the new shipping charge and any applicable reproduction costs.

Return Authorization and Address

Do not mail an item back without contacting us and receiving return authorization. Most approved quality claims do not require the item to be returned.

If we authorize a physical return, it must be sent according to the instructions we provide to:

Questionable Goods Apparel LLC
224 Rogers Ave
Rockford, OH 45882-8870

Unauthorized returns and return-shipping charges will not be accepted or reimbursed.

Refund Processing

When a refund is approved, we will submit it to the original payment method within five business days. Your bank or card provider may require an additional five to ten business days to post the credit to your account.

Original shipping charges are refundable only when the refund results from a damaged, defective, misprinted, incorrect, or lost order.

Missing Refunds

If more than ten business days have passed since we confirmed that your refund was issued:

Check your bank or card account again.
Contact your bank or card issuer because processing may still be pending.
Email support@questionablegoods.com with your order number and refund confirmation.

We will review the transaction and help determine the refund's status.